Billing & balanceBilling
Can I get a refund?
Successful generations usually aren’t refunded; technical faults are reviewed.
General rule
A full cash refund for a successful generation is usually not provided — digital delivery is immediate.
When we help
- Clear technical failure
- Double charge
- Balance taken but no file produced
How to ask
Email [email protected] with payment time, amount, generation ID, and a short note. We may restore credit or offer a rerun.
See Terms and the Public offer for details.